Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Stephens Family Estate.

Shipping Locations

We currently ship Australia-wide.

At this time, we do not offer international shipping.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Delivery times vary depending on your location and the shipping carrier.

Estimated delivery times are provided as a guide only and are not guaranteed.

Stephens Family Estate is not responsible for delays caused by shipping carriers, weather events, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order size.

Any applicable shipping charges will be displayed before payment is completed.

Age Verification

Stephens Family Estate sells alcohol products and complies with all applicable laws regarding the sale and delivery of alcohol.

By placing an order, you confirm that you are 18 years of age or older.

Deliveries may require proof of age upon receipt. Alcohol products will not be supplied to persons under 18 years of age.

If a delivery cannot be completed due to age verification requirements or the absence of a suitable recipient, additional delivery or redelivery charges may apply.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery so we can assist in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Stephens Family Estate is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete delivery details provided by the customer.